Terms and Conditions

Company: Rontec Solutions (Pty) Ltd | Registration No.: 2016/355286/07

Effective Date: 01/07/2016| Last Updated: 02/07/2026

1. Definitions

• “Rontec” / “Company” / “we” / “us”: Rontec Solutions (Pty) Ltd, registration number 2016/355286/07.
• “Client” / “you”: Any person or entity that accesses our website or engages our services.
• “Services”: All IT support, engineering, networking, AV, CCTV, simulation, training, supply, and related services provided by Rontec.
• “Website”: www.rontec.co.za and all associated pages.
• “Quotation”: A written estimate of services and costs provided by Rontec to a Client.
• “Agreement”: These Terms and Conditions together with any accepted Quotation, SLA, or written contract between the parties.

2. Acceptance of Terms

By using this website or engaging Rontec’s services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using this website or our services. These terms constitute a binding agreement in terms of Section 11 of ECTA.

3. Services

3.1 Scope

Rontec provides IT support, computer engineering, network engineering, server infrastructure, CCTV installation, professional AV solutions, simulation system support, training, hardware supply, and related services as described on this website and in accepted Quotations.

3.2 Quotations

All Quotations are valid for 30 (thirty) calendar days from the date of issue, unless otherwise stated. A Quotation does not constitute a binding contract until accepted in writing by the Client and acknowledged by Rontec. Rontec reserves the right to revise a Quotation if circumstances materially change before acceptance.

3.3 Variation of Services

Any variation to agreed services must be authorised in writing by both parties. Additional work not covered in the original Quotation will be quoted separately and will require written approval before commencement.

3.4 Equipment and Components

All equipment and components supplied by Rontec meet SABS (South African Bureau of Standards) or ISO quality standards. Title to supplied goods passes to the Client upon receipt of full payment.

4. Payment Terms

4.1 Invoicing

Invoices are issued upon completion of services, delivery of goods, or on the schedule specified in an SLA or written agreement. VAT will be charged at the applicable rate in accordance with the Value-Added Tax Act No. 89 of 1991, where applicable.

4.2 Payment Due Date

Payment is due within 30 (thirty) days of the invoice date, unless otherwise agreed in writing. SLA clients must adhere to payment terms stipulated in their individual agreements.

4.3 Late Payment

Overdue amounts will accrue interest at the maximum rate permitted under the National Credit Act No. 34 of 2005 from the due date until full payment is received. Rontec reserves the right to suspend services for accounts in arrears.

4.4 Disputes

Any invoice disputes must be raised in writing within 7 (seven) business days of receipt of the invoice. Undisputed amounts remain payable by the due date.

5. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information necessary for Rontec to perform the services
• Ensure a safe working environment for Rontec personnel on site, in compliance with the Occupational Health and Safety Act No. 85 of 1993 (OHSA)
• Grant Rontec reasonable access to premises, systems, and equipment as required
• Not permit unauthorised persons to interfere with systems or work in progress
• Back up all data before any hardware or software work commences — Rontec shall not be liable for data loss arising from work performed
• Ensure that all software licences in their possession are valid and legally obtained

6. Intellectual Property

All content on the Rontec website, including text, graphics, logos, images, and software, is the property of Rontec Solutions (Pty) Ltd or its licensors and is protected by South African copyright law (Copyright Act No. 98 of 1978). You may not reproduce, distribute, or create derivative works without prior written consent from Rontec.

Any custom software, configurations, or solutions developed by Rontec for a Client remain the intellectual property of Rontec unless explicitly assigned in a separate written IP assignment agreement.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. Neither party may disclose the other’s confidential information to third parties without prior written consent, except where required by law. This obligation survives termination of the Agreement.

8. Warranty and Disclaimers

8.1 Service Warranty

Rontec warrants that services will be performed with reasonable skill and care in accordance with applicable industry standards. Where a defect in workmanship arises within 30 (thirty) days of service delivery, Rontec will remedy it at no additional charge, subject to investigation.

8.2 Hardware Warranty

Supplied hardware carries the manufacturer’s warranty, which will be facilitated by Rontec where applicable. Rontec provides no additional hardware warranty beyond that of the manufacturer.

8.3 Website Disclaimer

The Rontec website is provided “as is”. While we endeavour to keep information current and accurate, we make no warranties as to the accuracy, completeness, or fitness for purpose of website content. We accept no liability for reliance on website information without prior written confirmation from Rontec.

9. Limitation of Liability

To the maximum extent permitted by South African law (including the Consumer Protection Act):

• Rontec’s total liability to a Client in connection with any Agreement shall not exceed the total fees paid by the Client under that Agreement in the 3 (three) months preceding the event giving rise to the claim.
• Rontec shall not be liable for any indirect, special, consequential, or punitive damages, including loss of profit, loss of data, or business interruption, unless caused by Rontec’s gross negligence or wilful misconduct.
• Rontec shall not be liable for any damage resulting from the Client’s failure to back up data before work commences.

Note: Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under South African law.

10. Consumer Protection Act Compliance

Where Rontec’s clients are consumers as defined in the Consumer Protection Act No. 68 of 2008, those clients retain all rights afforded to them under the CPA, including the right to receive services of acceptable quality and the right to fair, honest, and transparent dealings. Nothing in these Terms derogates from mandatory CPA protections.

11. Privacy and Data Protection

The collection and processing of personal information is governed by our Privacy Policy (accessible on this website) and the Protection of Personal Information Act No. 4 of 2013 (POPIA). By engaging our services or using our website, you consent to the processing described in our Privacy Policy.

12. Force Majeure

Rontec shall not be liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including but not limited to load shedding, power outages, Acts of God, civil unrest, pandemic, government action, or supplier failure. Rontec will notify the Client promptly of any such event and make reasonable efforts to resume services as soon as possible.

13. Termination

13.1 By Either Party

Either party may terminate an Agreement by giving 30 (thirty) days’ written notice, except where a specific SLA or contract stipulates different notice requirements.

13.2 Immediate Termination

Rontec may terminate or suspend services with immediate effect and without notice if the Client fails to pay amounts due, acts fraudulently, or breaches any material term of this Agreement.

13.3 Effect of Termination

On termination, all outstanding amounts become immediately due and payable. Provisions relating to intellectual property, confidentiality, and limitation of liability survive termination.

14. Website Use

Users of the Rontec website agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any system, server, or database
• Introduce malicious code, viruses, or harmful content
• Reproduce, copy, or distribute website content without written permission
• Use automated scraping tools or bots without prior written consent

Such conduct may constitute an offence under the Cybercrimes Act No. 19 of 2020.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the High Court of South Africa (KwaZulu-Natal Division, Durban). The parties will endeavour to resolve disputes through good-faith negotiation before resorting to litigation. Where disputes involve smaller amounts, the applicable Magistrate’s Court jurisdiction applies.

16. Dispute Resolution

In the event of a dispute, the parties agree to:

• First attempt to resolve the matter through direct negotiation within 10 (ten) business days of a written notice of dispute
• If unresolved, submit the dispute to mediation through a mutually agreed mediator
• Proceed to litigation only if mediation fails

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under South African law, that provision will be modified to the minimum extent necessary or severed from these Terms without affecting the remaining provisions, which remain in full force.

18. Entire Agreement

These Terms, together with any applicable Quotation, SLA, or written contract, constitute the entire agreement between the parties and supersede all prior representations, discussions, or agreements, whether oral or written, relating to the subject matter hereof.

19. Amendments

Rontec reserves the right to amend these Terms at any time. Updated Terms will be published on the website with a revised effective date. Continued use of the website or services after publication of amended Terms constitutes acceptance of the new Terms.

20. Contact Us

For any queries relating to these Terms and Conditions, please contact:

• Rontec Solutions (Pty) Ltd
• Address: 138 Moorton Drive, Risecliff, Chatsworth, 4092, Durban, KwaZulu-Natal, South Africa
• Email: admin@rontec.co.za
• Tel: +27 81 300 2129
• Director: Ronan Raghunan — ronan@rontec.co.za