Company: Rontec Solutions (Pty) Ltd | Registration No.: 2016/355286/07
Effective Date: 01/07/2016 | Last Updated: 02/07/2026 Information Officer: Ronan Raghunan | Contact: ronan@rontec.co.za | +27 83 783 9404
This Privacy Policy is issued in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA), the Electronic Communications and Transactions Act, No. 25 of 2002 (ECTA), and applicable South African data protection regulations. Please read this policy carefully. By using our website or engaging our services, you acknowledge this policy.
1. Introduction
Rontec Solutions (Pty) Ltd (“Rontec”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of all individuals who interact with us, including clients, website visitors, employees, suppliers, and other stakeholders. This Privacy Policy explains how we collect, use, store, share, and protect personal information, and how you can exercise your rights under POPIA.
2. Who We Are (Responsible Party)
Rontec Solutions (Pty) Ltd is the Responsible Party for the purposes of POPIA.
- Registered Name: Rontec Solutions (Pty) Ltd
- Registration Number: 2016/355286/07
- Physical Address: 138 Moorton Drive, Risecliff, Chatsworth, 4092, Durban, KwaZulu-Natal, South Africa
- Email: admin@rontec.co.za | info@rontec.co.za
- Telephone: +27 81 300 2129
- Information Officer: Ronan Raghunan (ronan@rontec.co.za)
3. Personal Information We Collect
We may collect the following categories of personal information:
3.1 Information You Provide Directly
- Full name, job title, and company name
- Contact details: email address, telephone number, physical/postal address
- Correspondence, enquiry content, and service requests submitted via our website or email
- Financial information required for invoicing (company name, VAT number, banking details for payment purposes)
- Information provided during the course of service delivery
3.2 Information Collected Automatically
- IP address and browser/device information when you visit our website
- Pages visited, time spent, and referring URL (via website analytics tools such as Google Analytics)
- Cookies and similar tracking technologies (see Section 8)
3.3 Special Personal Information
We do not intentionally collect special personal information (as defined in Section 26 of POPIA — including information relating to race, religion, health, criminal record, or biometrics) unless strictly required by law or with your explicit consent.
4. Purpose of Processing
We process personal information for the following lawful purposes:
- To respond to enquiries and provide quotations
- To deliver and manage the services and products you have contracted with us
- To process payments and manage accounts
- To comply with legal, regulatory, tax, and contractual obligations
- To communicate service-related updates and information
- To improve our website, services, and client experience
- To detect, prevent, or address fraud, security breaches, or technical issues
- To fulfil obligations under applicable South African legislation, including POPIA, ECTA, the Consumer Protection Act No. 68 of 2008, and the Companies Act No. 71 of 2008
5. Lawful Basis for Processing
We process your personal information on one or more of the following lawful grounds under POPIA:
- Contractual necessity: Processing required to fulfil or enter into a contract with you
- Legal obligation: Processing required to comply with South African law
- Legitimate interest: Processing necessary for our legitimate business interests, provided it does not override your rights
- Consent: Where you have given specific, informed, and voluntary consent to processing
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties. We may share personal information in the following circumstances:
- With service providers and operators who assist in delivering our services (e.g., accounting software, email hosting, website analytics) — under written agreements that bind them to POPIA-compliant data handling
- With government authorities or regulators where required by law or court order
- In the event of a merger, acquisition, or sale of business assets — subject to confidentiality obligations
- With your consent, where you have authorised sharing for a specific purpose
7. Cross-Border Transfers
If personal information is transferred outside South Africa (for example, to cloud-based service providers), we ensure that adequate protection is in place as required by Section 72 of POPIA. This includes ensuring the recipient country has equivalent data protection standards, or obtaining your consent for the transfer.
8. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site usage. The following types of cookies may be used:
- Essential cookies: Necessary for the website to function (cannot be disabled)
- Analytics cookies: Tools such as Google Analytics to understand how visitors use the site (anonymised data)
- Preference cookies: To remember your preferences and settings
You may control or disable non-essential cookies through your browser settings. Note that disabling cookies may affect website functionality. A cookie consent banner should be implemented on the WordPress site.
9. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Typically:
- Client records: 5 years after the end of a business relationship (aligned with SARS requirements)
- Employee records: as required by the Basic Conditions of Employment Act and SARS
- Website enquiry data: 12 months unless a client relationship develops
- Financial records: 5 years (Income Tax Act requirements)
Once retention periods expire, personal information is securely deleted or anonymised.
10. Security of Personal Information
We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration, or destruction. Measures include:
- Password-protected systems and access controls
- Secure email communication
- Limited access to personal information on a need-to-know basis
- Staff awareness of data protection obligations
Despite these measures, no transmission of data over the internet is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Regulator as required by POPIA.
11. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights:
- Right to access: You may request confirmation of whether we hold your personal information and obtain a copy thereof.
- Right to correction: You may request correction of inaccurate, incomplete, or outdated personal information.
- Right to deletion: You may request deletion of your personal information where it is no longer necessary for the purpose collected, subject to legal retention obligations.
- Right to object: You may object to processing of your personal information on grounds of legitimate interest.
- Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect prior lawful processing.
- Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator (South Africa): inforegulator.org.za | complaints.IR@justice.gov.za
To exercise your rights, contact our Information Officer: Ronan Raghunan at ronan@rontec.co.za or +27 83 783 9404.
12. Direct Marketing
We will only send you direct marketing communications with your prior consent, or where permitted under POPIA in the context of an existing client relationship. You may opt out of marketing communications at any time by emailing info@rontec.co.za or using the unsubscribe link in any marketing email.
13. Children’s Privacy
Our services are directed at businesses and adult individuals. We do not knowingly collect personal information from persons under the age of 18 without verified parental or guardian consent. If we become aware that a child’s information has been collected without appropriate consent, we will delete it promptly.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or our practices. The updated policy will be published on our website with a revised effective date. We encourage you to review this page periodically. Material changes will be communicated via email or a prominent website notice.
16. Contact Us
For any privacy-related queries, to exercise your rights, or to submit a complaint, contact:
- Information Officer: Ronan Raghunan
- Email: ronan@rontec.co.za
- Phone: +27 83 783 9404
- Address: 138 Moorton Drive, Risecliff, Chatsworth, 4092, Durban, KwaZulu-Natal